The fine print
Website Service Agreement
Template for guidance only — not legal advice. Have reviewed by an Australian solicitor before relying on it.
This agreement covers the website that Ready Set Websites builds and maintains for Carter BNW. It is between Ready Set Websites (ABN 53 193 026 319) ("Ready Set Websites", "we", "us") and Carter BNW, operated by John Carter of Melbourne, Australia ("you", "the client"). Accepting your quote or chosen package counts as acceptance of these terms.
1. What's included
We build and maintain your website as described in your chosen package and any accepted quote. Anything not listed there (extra pages, extra features, extra content) is outside the current scope and can be quoted separately.
2. Prices and payment
Your package is a one-off setup fee plus a monthly plan that includes hosting and ongoing management, at the prices quoted to you. The setup fee is payable before work begins, and your monthly plan starts when your website goes live. Prices are in Australian dollars. No GST has been charged. Card numbers and bank details are never collected through the website.
3. Review rounds and changes
Your package includes two rounds of revisions. Reasonable changes within those rounds are included. Beyond the two included rounds, or outside the agreed scope, further changes are handled as a Change Request at $95 per hour, always quoted before any extra work starts. No surprise bills.
4. Your content
You supply the photographs, words and other material for your website (or ask us to arrange them). By supplying content you confirm you own it or have permission to use it, and you're responsible for its accuracy. Delays in supplying content will delay the timeline.
5. Timelines
Delivery estimates are given in good faith. They depend on how quickly content and feedback arrive, and reasonable adjustments may be needed along the way.
6. Ownership
Once your setup fee and any outstanding invoices are paid, the website design and the content built for you belong to you. You own your photographs and other content, and you own your domain name. Any third-party items (fonts, stock images) remain under their own licences.
7. Domain and third-party costs
Your domain name is registered in your name and belongs to you. Domain fees and any similar third-party costs are yours and are billed by those providers directly (or passed through at cost); we'll always tell you before any such cost is incurred. Website hosting is included in your monthly plan.
8. Hosting and your monthly plan
Hosting and monthly management are included in your plan. Your plan runs for a minimum of 12 months, then continues month-to-month and can be cancelled by either of us with 30 days' notice. Your monthly price is locked for 3 years from your start date and will not increase during that time. If you cancel during the 12-month minimum term, the remaining months of that term are payable unless we agree otherwise. When a plan ends, hosting stops and your website files and content are handed over to you.
9. Cancellation
If you cancel after build work has begun, the setup fee covers the work already done. If the work done exceeds the setup fee, the difference is invoiced pro-rata. If we have to cancel for reasons within our control, any unearned portion of the setup fee is refunded.
10. Liability
We carry out the work with due care and skill. To the extent permitted by law (including the Australian Consumer Law, which may give you rights that cannot be excluded), our total liability under this agreement is capped at the amount you have paid us for the work in question. We aren't liable for loss caused by third-party services (hosting outages, domain issues, payment platforms) beyond our control.
11. General
This agreement is governed by the laws of Victoria, Australia. If any part is unenforceable, the rest still applies. Changes to this agreement only apply to new packages and quotes, not to work already underway.